Frequently Asked Questions
Welcome to Our FAQ's. Here, you will find answers to the most common questions about our custom pendants, the ordering process, shipping, and more. If you don't see your question here, feel free to contact us - we're always happy to help!
Collapsible content
What material is the necklace made of?
Our necklaces are made from 316L stainless steel.
Can I choose the shape or size of the pendant?
We offer 2 types of pendants: rectangle and circle shape. We recommend rectangle shape for engraving horses, and circle shape for dogs, cats, bunnies, etc... because these pets have rounded faces and circle shape is more suitable for them.
But it is up to you which shape you choose!
The size of rectangle pendant is 10x25mm and the circle pendant is 15mm. We do not offer more options of the pendant size for now.
How detailed will the engraving be? Will it look exactly like my photo?
Our pendants may be small, but we take great care to capture all the important details in our hand-drawn sketches. While the engraving is a simplified version of your photo, we guarantee that you will recognize your beloved companion in the pendant.
Every piece is crafted with precision to reflect their unique features and personality.
Which animals do you engrave?
We engrave all kinds of animals! Whether it's a horse, dog, cat, bird, or any other beloved pet, we are happy to create a pendant that captures their unique essence. If you have a special request, feel free to reach out - we love bringing your cherished memories to life.
How do I send you a photo for engraving?
In every product there is a button "Choose a Photo". You can simply click on it and upload your photo for engraving.
Before uploading your photo, please check "How to choose your photo", so we can achieve the best result for your pendant.
Can I request changes to the sketch before it is engraved?
Of course you can! Once we complete the sketch, we will send it to the email address you provided during checkout. You´ll have the opportunity to review the sketch and request any changes.
If we do not hear back from you within 2 days of sending the email, we will proceed with engraving the sketch as it is. This ensures your pendant is completed and shipped to you as quickly as possible.
How long does it take to create and deliver a necklace?
Since all sketches for engraving are drawn by hand, we strive to ship your necklace as quickly as possible - typically around 10 business days after your order payment is confirmed. Shipping times may vary depending on the carrier.
Please do not forget to pick a Packeta pickup point after you complete your order. For more detailed information, please refer to our Shipping Policy.
Can I add text or name to the pendant along with the engraving?
Yes, you can! If you select the variant "Pet and Text - Both Sides", you can write into the text input box a name, date or other meaningful words to be engraved on the back of the pendant. Because of the size of the pendant, it is possible to write only 8 letter word. If you have special request, feel free to contact us and we will figure something out!
Additionally, if you choose "Two Pets - Both Sides" option, you can upload two photos - one for each side of the pendant. This way, you will have the portrait of the first pet on one side and the second pet on the back side.
Do you offer gift wrapping or personalized packaging for special occasions?
Our packaging already includes an elegant Emerald Velvet Jewelry Box, making it perfect and ready to gift as it is!
If you have a special request, feel free to contact us - we are always happy to accommodate where possible.